FAQs
Delivery & Order
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) may vary depending on your location and the shipping provider.
We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How can I track my package?
You can track your order by clicking on the link that was sent to you by email after your purchase.
How much does delivery cost?
We deliver our products all over the world. And this for free, for all orders from 80 euro minimum (except DOM-TOM).
My order is not complete
If your order includes several items, it is possible that they are sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.
I did not receive my order
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery, ML Elegance will take care of all disputes for you. The satisfaction of our customers is our priority.
Do not hesitate to contact us by mail at MLelegance@outlook.be : our team will do its best to answer your expectations.
Overseas France (DOM-TOM)
Deliveries in overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for the delivery will be asked for the following countries:
- Guadeloupe
- Guyana
- Reunion Island
- Martinique
- Mayotte
- New Caledonia
- Saint-Barthélemy
- Saint Pierre and Miquelon
- Saint-Martin
- Wallis and Futuna
- French Polynesia
Cancellation & Return
Can I modify my order ?
Yes, as long as your order is not "in process".
Can I cancel my order ?
It is possible to cancel your order! If the order is already in process, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at MLelegance@outlook.be : our team will do its best to answer your needs !
I want to return an item
You can return your order up to 14 days after receipt for an exchange or a refund (shipping costs are at the buyer's expense)
Please contact us at MLelegance@outlook.be if you wish to return an order.
My garment is too small
Our team has taken care to measure each item and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for the products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.
Please feel free to contact our customer support by email at
MLelegance@outlook.be : we will do our best to satisfy you (by offering a possible compensation, for example).
What payment methods do you accept?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept :
Credit cards
Debit cards
Our online payment services :
Paypal*
G2A Pay*
*Paypal - As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.
*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.
Your bank or credit card information will not be shared with us in any way. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
Yes !
The "HTTPS" in our store URLs is a testament to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
Other Questions
How can I order a product?
We make it as easy as possible for you to order.
You select the product(s) you want to purchase and click on "add to cart". Click on the shopping cart icon at the top right corner to finalize your purchases.
We also offer you the possibility to create an account to make the process even easier.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
I received an import tax
ML Elegance ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
Bulk Order
If you wish to order in bulk, please send an e-mail to our team at MLelegance@outlook.be.
When will I receive my order?
The processing of your order, the manufacturing of the products and the delivery (free of charge) may vary depending on your location and the shipping provider.
We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How can I track my package?
You can track your order by clicking on the link that was sent to you by email after your purchase.
How much does delivery cost?
We deliver our products all over the world. And this for free, for all orders from 80 euro minimum (except DOM-TOM).
My order is not complete
If your order includes several items, it is possible that they are sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.
I did not receive my order
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery, ML Elegance will take care of all disputes for you. The satisfaction of our customers is our priority.
Do not hesitate to contact us by mail at MLelegance@outlook.be : our team will do its best to answer your expectations.
Overseas France (DOM-TOM)
Deliveries in overseas France (DOM-TOM) are generally longer (up to 2 months from the day of the order) in order to remain financially accessible. An additional cost for the delivery will be asked for the following countries:
- Guadeloupe
- Guyana
- Reunion Island
- Martinique
- Mayotte
- New Caledonia
- Saint-Barthélemy
- Saint Pierre and Miquelon
- Saint-Martin
- Wallis and Futuna
- French Polynesia
Cancellation & Return
Can I modify my order ?
Yes, as long as your order is not "in process".
Can I cancel my order ?
It is possible to cancel your order! If the order is already in process, the cancellation fee will be 40% of the purchase price.
Do not hesitate to contact us by email at MLelegance@outlook.be : our team will do its best to answer your needs !
I want to return an item
You can return your order up to 14 days after receipt for an exchange or a refund (shipping costs are at the buyer's expense)
Please contact us at MLelegance@outlook.be if you wish to return an order.
My garment is too small
Our team has taken care to measure each item and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for the products that are too small / large. Nevertheless, we know that the purchase of such an item can cause great frustration.
Please feel free to contact our customer support by email at
MLelegance@outlook.be : we will do our best to satisfy you (by offering a possible compensation, for example).
What payment methods do you accept?
Your security is our priority: our site only offers secure payment methods that are guaranteed to be safe.
We accept :
Credit cards
Debit cards
Our online payment services :
Paypal*
G2A Pay*
*Paypal - As a banking institution in the European Union, PayPal offers you more than 10 years of experience in secure online payments. It is simple, fast, free and recognized worldwide for its efficiency.
*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.
Your bank or credit card information will not be shared with us in any way. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Is my information secure?
Yes !
The "HTTPS" in our store URLs is a testament to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
Other Questions
How can I order a product?
We make it as easy as possible for you to order.
You select the product(s) you want to purchase and click on "add to cart". Click on the shopping cart icon at the top right corner to finalize your purchases.
We also offer you the possibility to create an account to make the process even easier.
Can I combine my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.
I received an import tax
ML Elegance ships its products worldwide legally. However, the buyer is responsible for the import taxes of his country, we decline any responsibility.
Bulk Order
If you wish to order in bulk, please send an e-mail to our team at MLelegance@outlook.be.